{"id":12160,"date":"2025-07-02T11:57:09","date_gmt":"2025-07-02T10:57:09","guid":{"rendered":"https:\/\/mspglobal.com\/blog\/?p=12160"},"modified":"2025-07-02T11:59:29","modified_gmt":"2025-07-02T10:59:29","slug":"wellbeing-improvement-advice-for-msps","status":"publish","type":"post","link":"https:\/\/mspglobal.com\/blog\/wellbeing-improvement-advice-for-msps\/","title":{"rendered":"A Practical Way to Improve Wellbeing as an MSP"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Improving wellbeing in MSPs\" src=\"https:\/\/player.vimeo.com\/video\/1097853485?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>All MSPs know the rhythm: the endless stream of tickets, client escalations, on-call weekends, the pressure of expectation that never really subsides. There\u2019s pride in being the person who solves problems fast\u2014but that same drive often comes at a price.&nbsp;<\/p>\n\n\n\n<p>For Paul Croker, who has worked with a range of MSPs across the UK, EU, and the US, the breaking point came when \u201call three sides of the triangle fell apart\u201d. His father passed away, he was going through a divorce, and work was a mess. He realized he had nowhere to turn for stability: \u201cI\u2019m quite a strong person, but all these different facets were disintegrating in front of me and there was nothing I could put my faith in.\u201d&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size cfs-article-heading\" id=\"h-the-unspoken-load-why-msp-mental-health-is-under-pressure\" style=\"font-style:normal;font-weight:600;line-height:1.3\">The unspoken load: Why MSP mental health is under pressure<\/h2>\n\n\n\n<p>Let\u2019s be honest: the MSP business model isn\u2019t built for work-life balance. Most teams grind in fast-moving environments with constant context-switching, limited staffing buffers, and tight margins. Throw in the emotional labor of supporting clients in crisis and it\u2019s easy to see why you and your people can struggle.&nbsp;<\/p>\n\n\n\n<p>But there are deeper traits within MSP culture that make the problem worse:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hero mentality<\/strong>: Being the one who fixes everything\u2014even at your own expense\u2014 is often rewarded<\/li>\n\n\n\n<li><strong>Stigma around vulnerability<\/strong>: Admitting you\u2019re struggling still feels risky<\/li>\n\n\n\n<li><strong>Poor boundaries<\/strong>: When client systems go down at 2am, someone must fix it \u2013 and that someone may be running on fumes already&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><br>It\u2019s inevitable that some individuals will start to cave under the pressure. So what can they do? \u201cIf the general office culture is good, simply explain the situation, and ask for help. The problem comes when the management isn&#8217;t so supportive,\u201d says Paul. \u201cYou can\u2019t speak up, but the problem is still there. And what about the remote workers, who might be living on their own, working on their own\u2014they can end up in some pretty dark places. We need to figure out how we can offer help to them too.\u201d&nbsp;<\/p>\n\n\n\n<p>Left unaddressed, small pressures or interpersonal problems can balloon into mental health risks, team churn, and burnout.&nbsp;<\/p>\n\n\n\n<p>For founders and leaders\u2014whose state of mind and management style can make or break the vibe\u2014any problems are doubly urgent. \u201cYou need to be really honest and open with yourself,\u201d says Paul. \u201cAm I doing too much, getting close to burnout? How am I leading the team? Speak to those you trust, your inner circle\u2014family, friends or a senior person in the company\u2014to validate how you\u2019re doing.&nbsp;<\/p>\n\n\n\n<p>\u201cI know one MSP owner who\u2019s actually decided he\u2019s not great at running a business. He told me, \u2018I&#8217;m great at being a really good consultant, but I&#8217;m going to bring in an MD to run the show.\u2019 Kudos to him.\u201d&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size cfs-article-heading\" id=\"h-practical-steps-for-a-healthier-msp-culture\" style=\"font-style:normal;font-weight:600;line-height:1.3\">Practical steps for a healthier MSP culture<\/h2>\n\n\n\n<p>Paul\u2019s experience of varied company cultures has given him plenty of ideas for how they might be tweaked to foster better mental health. First and foremost, he believes it\u2019s about getting people talking. \u201cPlenty of people in this industry are detail-oriented\u2014perhaps they\u2019re on the autistic spectrum\u2014and aren\u2019t really given to speaking about themselves and their problems,\u201d he says.&nbsp;<\/p>\n\n\n\n<p>That\u2019s why normalizing the conversation is essential. Staff might not open up the first time the boss asks how they\u2019re coping, but once they realize there\u2019s no hidden agenda, they\u2019ll see they can be honest.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size cfs-article-heading\" id=\"h-404-stress-not-found\" style=\"font-style:normal;font-weight:600;line-height:1.3\">404: Stress Not Found<\/h2>\n\n\n\n<p>For those who\u2019d prefer to air problems outside the work environment, Paul is now launching a dedicated initiative to help MSPs. Called 404: Stress Not Found, it\u2019s a mental health community for people who know what it\u2019s like to be the calm voice on a client call, when inside they&#8217;re really at their breaking point.&nbsp;<\/p>\n\n\n\n<p>Perhaps most crucially, 404 runs face-to-face events. \u201cWe wanted to be away from the screens and the keyboard. It&#8217;s about finding out who the people in the room are, who we all are when we\u2019re not working,\u201d says Paul. \u201cYou might be a gamer or a cyclist\u2014you might meet someone else there who shares your interests.\u201d&nbsp;<\/p>\n\n\n\n<p>Although the Covid pandemic brought the topic of mental health into sharp focus for corporates, MSPs are mostly still playing catch-up.&nbsp;<\/p>\n\n\n\n<p>404 offers a different path: a place for honest conversations, peer-driven support, and practical tools that respect the realities of MSP life. It\u2019s about breaking the silence and giving MSP professionals a place to catch their breath\u2014and reconnect with why they do the work in the first place.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size cfs-article-heading\" id=\"h-want-to-be-part-of-the-msp-wellbeing-community\" style=\"font-style:normal;font-weight:600;line-height:1.3\">Want to be part of the MSP wellbeing community?<\/h2>\n\n\n\n<p><em>404: Stress Not Found<\/em> has already held successful trial events in the UK and received interest from tech professionals and businesses in the US and Europe. Paul is now keen to hear from anyone who would like to organize a meet-up in their area, and in businesses willing to support the initiative and build a happier, healthier MSP industry.&nbsp;<\/p>\n\n\n\n<p>A website is in development, but if you\u2019d like to get involved now, reach out to Paul via<a href=\"https:\/\/www.linkedin.com\/in\/paulcrokeruk\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"> LinkedIn<\/a>.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><em>Paul Croker is a director of<\/em><a href=\"https:\/\/18it.uk\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><em> 18iT<\/em><\/a><em>, a consultancy that works with MSPs and businesses to deliver successful IT projects. He\u2019s a leading figure in the MSP world and a frequent speaker at events.<\/em><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>All MSPs know the rhythm: the endless stream of tickets, client escalations, on-call weekends, the pressure of expectation that never really subsides. There\u2019s pride in being the person who solves problems fast\u2014but that same drive often comes at a price.&nbsp; For Paul Croker, who has worked with a range of MSPs across the UK, EU, [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":12143,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"mark_post_sync":false,"footnotes":""},"categories":[1512],"tags":[],"class_list":["post-12160","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-opinion"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>A Practical Way to Improve Wellbeing as an MSP<\/title>\n<meta name=\"description\" content=\"Maintain your mental health, secure a proper work-life balance and improve your life as an MSP or tech pro! 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