{"id":12607,"date":"2025-09-30T11:03:59","date_gmt":"2025-09-30T10:03:59","guid":{"rendered":"https:\/\/mspglobal.com\/blog\/?p=12607"},"modified":"2025-09-30T11:03:59","modified_gmt":"2025-09-30T10:03:59","slug":"msp-business-strategic-priorities","status":"publish","type":"post","link":"https:\/\/mspglobal.com\/blog\/msp-business-strategic-priorities\/","title":{"rendered":"MSP leaders share their 7 leading business strategy priorities"},"content":{"rendered":"\n<p>Recurring revenue rules! That\u2019s one key finding from the MSP GLOBAL State of MSP Industry Report: Summer 2025 that also shows a third of businesses are looking to expand geographically, and one in five see M&amp;A as a strategic priority.<\/p>\n\n\n\n<p>Read on for an overview of findings related to business strategy and risk. Use them to understand how your partners and competitors see the market, and to identify opportunities for growth. For all the data, insight and analysis, <a href=\"https:\/\/mspglobal.com\/blog\/wp-content\/uploads\/MSP-Global-State-of-the-Industry-Report_Summer-2025.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">download the full <\/a><a href=\"https:\/\/www.mspglobal.com\/state-of-the-industry-report\/#download\" target=\"_blank\" rel=\"noreferrer noopener\">report<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size cfs-article-heading\" id=\"h-msps-focus-on-recurring-revenue-and-customer-experience\" style=\"font-style:normal;font-weight:600;line-height:1.3\">MSPs focus on recurring revenue and customer experience<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1004\" height=\"528\" src=\"https:\/\/mspglobal.com\/blog\/wp-content\/uploads\/image-4.png\" alt=\"\" class=\"wp-image-12608\" style=\"width:1105px;height:auto\" srcset=\"https:\/\/mspglobal.com\/blog\/wp-content\/uploads\/image-4.png 1004w, https:\/\/mspglobal.com\/blog\/wp-content\/uploads\/image-4-768x404.png 768w\" sizes=\"auto, (max-width: 1004px) 100vw, 1004px\" \/><figcaption class=\"wp-element-caption\"><strong>Top strategic priorities for MSPs<\/strong><\/figcaption><\/figure>\n\n\n\n<p>It\u2019s no coincidence that \u2018Building recurring revenue streams\u2019 and \u2018Improving customer experience and retention\u2019 are judged to be equally important priorities by MSP leaders. Recurring revenue is largely dependent on excellent customer experience\u2014but just how do MSPs hope to improve that experience? The answer is in the data.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size cfs-article-heading\" id=\"h-automation-and-ai-are-key-to-growth-for-msps\" style=\"font-style:normal;font-weight:600;line-height:1.3\">Automation and AI are key to growth for MSPs<\/h2>\n\n\n\n<p>Investing in automation and AI is the next highest strategic priority for MSPs, indicating that this is a crucial route to enhancing customer experience. <\/p>\n\n\n\n<p>Next up is expanding managed service offerings, and we take a deeper dive into those stats in this article and <a href=\"https:\/\/www.mspglobal.com\/state-of-the-industry-report\/#download\" target=\"_blank\" rel=\"noreferrer noopener\">the full report<\/a>.<\/p>\n\n\n\n<p>Just 17% of respondents include focusing on verticals as one of their top-three strategic priorities. This may be a surprise to some, and indicate the shift to more specialized services has some way to go.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size cfs-article-heading\" id=\"h-price-pressure-is-the-biggest-risk-to-msps\" style=\"font-style:normal;font-weight:600;line-height:1.3\">Price pressure is the biggest risk to MSPs<\/h2>\n\n\n\n<p>For MSP strategists, price pressure and the commoditization of services rank as the biggest threats to today\u2019s business models. Close behind are the challenges of keeping pace with fast-moving technology and finding enough skilled talent to manage it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"570\" src=\"https:\/\/mspglobal.com\/blog\/wp-content\/uploads\/image-5-1024x570.png\" alt=\"\" class=\"wp-image-12609\" srcset=\"https:\/\/mspglobal.com\/blog\/wp-content\/uploads\/image-5-1024x570.png 1024w, https:\/\/mspglobal.com\/blog\/wp-content\/uploads\/image-5-768x428.png 768w, https:\/\/mspglobal.com\/blog\/wp-content\/uploads\/image-5.png 1031w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><b>Cost pressures, tech shifts and talent shortages are believed to be the biggest long-te<\/b><strong>rm risks<\/strong><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size cfs-article-heading\" id=\"h-get-the-full-picture-in-the-report\" style=\"font-style:normal;font-weight:600;line-height:1.3\">Get the full picture in the report<\/h2>\n\n\n\n<p>The <a href=\"https:\/\/www.mspglobal.com\/state-of-the-industry-report\/#download\" target=\"_blank\" rel=\"noreferrer noopener\">MSP GLOBAL State of MSP Report: Summer 2025<\/a> contains 21 pages of data and insight on how key players see the market\u2014including analysis of both threats and opportunities.<\/p>\n\n\n\n<p>Discover the biggest blockers to winning enterprise contracts, the percentage of MSPs looking to be acquired and what is getting in the way of productive partnerships.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.mspglobal.com\/state-of-the-industry-report\/#download\" target=\"_blank\" rel=\"noreferrer noopener\">Download the report now.<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Recurring revenue rules! That\u2019s one key finding from the MSP GLOBAL State of MSP Industry Report: Summer 2025 that also shows a third of businesses are looking to expand geographically, and one in five see M&amp;A as a strategic priority. Read on for an overview of findings related to business strategy and risk. Use them [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":12611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"mark_post_sync":false,"footnotes":""},"categories":[1513],"tags":[],"class_list":["post-12607","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guides"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>MSP leaders share their 7 leading strategic priorities<\/title>\n<meta name=\"description\" content=\"MSP leaders reveal 7 strategic priorities, from recurring revenue and AI investment to customer experience and risk management.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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