AI has moved from novelty to infrastructure. It is embedded in tools, workflows, and platforms that MSPs and their clients rely on every day. The harder question now is not what AI can do, but what it should be trusted to do.<\/p>\n\n\n\n
In this podcast studio session at MSP Global, the conversation turns to liability, judgment, and trust.<\/p>\n\n\n\n
The panel is full of industry big hitters: Trice Johnson<\/a>, Chief Data and AI Officer at First Genesis; Ben Lee<\/a>, Head Nerd at N-Able; and Thimo Groneberg<\/a>, Chief Commercial Officer at Polarise. Their host is Olaf Kaiser <\/a>from UBEGA Consulting.<\/p>\n\n\n\n The focus is on the reality of IT operations, automation, and decision-making at scale. The panel explores where AI already delivers undeniable value, where human oversight still matters most, and why blind trust may be just as risky as total resistance.<\/p>\n\n\n\n