2024 Theme:
Build Your Ecosystem
Providing digital services is not a solo sport—through our 2024 theme,
MSPs, resellers, and systems integrators connected with the industry elements that make digital transformation possible.
Speaking in-person
First Highlight Speakers
Meet Charlie Brooker
Creator, Showrunner, and Writer, Black Mirror
As creator, showrunner, and writer of the TV series Black Mirror, Charlie Brooker has made audiences around the world reconsider their relationships to technology, the internet, and each other by exploring many fascinating—and terrifying—worlds.
Join Brooker for “Behind the Black Mirror”, an illuminating, harrowing conversation about what, exactly, we’re evolving towards—and how service providers can serve as guides towards a positive outcome.
Meet Chema Alonso
CDO, Telefónica
Chema Alonso is Telefónica’s Chief Data Officer—responsible for guiding one of the world’s largest telecoms from the Phone Book Era into today’s digital-first landscape. In “Your Own Kernel of Digital Transformation“, join this renowned expert to explore the process, tech stack, and strategies you need to make a meaningful digital transformation for your company and customers.
As a renowned hacker and cybersecurity expert, it’s Alonso’s job to think of everything that can go wrong or right—and assemble the team, tools, and partners to help Telefónica reach the best possible outcome for over 380 million customers worldwide.
Meet Keren Elazari
The Friendly Hacker
Think of hackers as the internet’s immune system: every forward-thinking service provider needs to understand how to harness one of tech’s major forces of nature. In “Insights from a Hacker: The Future of Cybersecurity“, Keren Elazari, “The Friendly Hacker”, will show you how to tap into the hacker mindset to identify the weak points in your products and systems—before someone else does it first.
Keren Elazari is a world-renowned ‘friendly’ hacker and cybersecurity expert, having worked with leading security firms, government organizations, and Fortune 500 companies.
Meet Ezequiel Steiner
CEO, Acronis
Ezequiel has held a series of leadership positions at Acronis since 2013 — from Acronis’ embrace of the MSP challenge and explosive growth across the services landscape. His experience also spans management tools, automation, virtualization, finance and cloud, making him an ideal resource and MSP to manage the business of tech.
Join Ezequiel as he explores the critical importance of “native” security in today’s escalating cyberrisks and stringent international compliance demands. Learn why security is necessary and a significant growth opportunity for MSPs.
Meet Jenni Hermoso
World Cup Champion, Spanish National Football Team
In 2023, Jenni Hermoso led the Spanish women’s team to World Cup victory—and then led the entire sport in a demonstration of female empowerment. As Spain’s top all-time goal-scorer, Hermoso has also won five league titles, five Copas de la Reina, and a Champions League title with FC Barcelona.
In “Never Underestimate Jenni Hermoso”, join one of Spain’s most accomplished athletes for an inspiring conversation about mindset, teamwork, and reaching peak performance when the whole world is watching.
Meet Jordi Faulí
Lead Architect, Sagrada Família
Architect Jordi Faulí is entrusted with completing Barcelona’s Sagrada Família basilica. Working on Sagrada Familia since 1990, Faulí has championed digital tools for this legendary project, starting with CAD, 3D imaging, and computer simulation. In “The Digital Transformation of a Basilica“, Faulí will take you inside the final stages of this 140-year project!
Join Faulí for an exciting conversation about the history and process of bringing this daring vision to life, and how digital service providers fit into the final stages of design and construction.
EXPLORE OUR KEY THEME FOR 2024
Why It Pays to Build Your Ecosystem
The global market for managed services was valued at $278 billion in 2023—and will likely reach $532 billion by 2028. But how do you make sure that you become a main character in this success story? The answer: by building your own services ecosystem.
The service provider market has moved beyond just selling software licenses. Hardly anyone can afford to be a “one-stop shop” these days, since the technology and market landscapes have grown too complex.
Today, the most successful MSPs and resellers are partnering more closely with ISVs and CSPs—offering deeply-integrated services that start at the Cloud level and move closer to the keyboard, from cybersecurity and hosting to email and office-support software. Successful relationships at this level require:
- Mutual trust
- Seamless integration
- Holistic industry expertise
By creating and delivering services that are fundamentally valuable to your customers, you can then unlock more long term value per customer as well as win-win upselling and cross-selling opportunities.
Unlocking Your Full Potential
Over two days of keynotes, fireside chats, expert panels, and workshops we explored our main theme through three focus areas:
Insights, Strategy, and Thought Leadership
The insights and ideas that will transform your business approach
Hardware and Software
The tools that enable and enhance your customers’ digital presence
Cybersecurity and Network
Identifying and overcoming the threats to your customers—and getting more power from the Cloud
Who Is in Your Ecosystem?
To survive and thrive in this industry transition, you must form partnerships with the best vendors in their class—as well as with other MSPs who up until now have been your competitors! That may seem crazy at first, until you realize that each MSP has greater expertise in a given service area. The question you should be asking yourself is, “Am I wasting time and resources fighting with the companies that should be my partners?” This question cannot be answered in a vacuum: you have to connect directly with the people who drive this industry and make a plan that works for YOU.
MSP GLOBAL facilitates this process by gathering not only the leaders in the MSP/MSSP/VAR/DMR spaces, but also connecting you to the experts in MSP marketing as well as the ISV and CSP companies that will help you create your own ecosystem.
