The managed services industry never stands still. New technologies emerge, customer expectations evolve, and business models shift faster than most annual reports can keep up. That’s exactly why MSP GLOBAL launched its State of the Industry reports.
In the latest episode of Spill the I-Tea—a video podcast series that unpacks the trends shaping digital transformation—we go behind the scenes of these reports. Learn how MSP GLOBAL is reshaping industry research—moving from a once-a-year snapshot to an ongoing, quarterly view of what MSPs are really thinking, prioritizing, and planning next.
If you want to understand where the market is heading—and why community insight matters more than ever—this episode is worth a listen.
Don’t miss the new MSP webinar series
Watch now, then sign up for the Managed Service Provider Community Intelligence webinar series. These free webinars take a deep dive into industry data to extract insights that make a difference for MSPs.
The first webinar takes place February 26 and looks at the data from the latest report (February 2026). Sneak preview: the next webinar, happening April 30, focuses on cybersecurity and compliance. Register for both here.
Dr. Brooke Edge features in both this podcast and the webinar series. She has become a familiar voice across MSP GLOBAL and CloudFest thanks to her data-driven analysis of industry trends, and her insight is unmissable.
Key takeaways for MSPs
Partnerships are becoming a defining growth strategy
One of the strongest survey findings is a “pivot to partnership.” MSPs are increasingly focused on collaboration—both with peers and vendors—recognizing that growth increasingly depends on ecosystems rather than isolation.
Security remains critical—but compliance is rising fast
Security continues to dominate concerns, but the conversation is evolving. Compliance is now tightly linked to security discussions, creating new service opportunities for MSPs able to guide customers through regulatory complexity.
Optimism across the MSP community remains high
Despite rapid change, MSPs are broadly optimistic about their future. The constant need for technology modernization and cybersecurity expertise continues to drive demand, reinforcing confidence in long-term industry growth.
Trust is the biggest barrier to collaboration—and in-person community helps solve it
While MSPs want to collaborate, trust remains a challenge, particularly around revenue sharing and legal structures. The research shows that real relationships—often built through events and peer interaction—are key to closing the gap between intention and action.
Join the MSP Community Intelligence conversation
Don’t forget to sign up for the free webinar series, where interaction is encouraged, as we build a knowledge-sharing community that includes podcasts, reports, webinars, LinkedIn groups, and in-person events.
