Benchmark your service provision against industry norms with this breakdown of managed services offered to clients, straight from our quarterly State of The Industry report.
The MSP, ITSP, Systemhaus and VAR sector covers a huge range of services, with clients ranging from small businesses to multinationals. That’s why, as part of our survey, we asked for a breakdown of services being offered to clients.
One immediate takeaway is that the majority of respondents offer at least five services, and we’ll be tracking this statistic each quarter to see whether the trend is for technical specialization or diversification.
Check out the results at a glance below, or download the full report here.
Top 3 MSP services
Technical support: 68%
That Technical Support is the most offered service may not be surprising, but the fact that almost a third of MSPs do not offer such support may be.
Cloud Services: 65%
Cloud Services, including IaaS and SaaS management, plus Cloud migration, are at the heart of the MSP offering. Could shifts to data sovereignty make this an even bigger play?
Cybersecurity Services: 59%
Cybersecurity is seen as a growth area for MSPs, especially among small and medium-sized clients that are increasingly being targeted. Cyber services, including SOC, MDR, and firewall management, are likely to increase as MSPs expand into the MSSP arena.
MSPs plan to invest in AI and security operations
AI investment is firmly on the rise for IT and tech professionals. Right now, 39% say it’s already a dedicated part of their service portfolio. Looking ahead, more than half of MSP experts (58%) expect their companies to launch or expand AI offerings in the coming year. That growth area is followed by continued investment in security operations.
Download the report to learn more
This snapshot of MSP services reflects just part of the MSP GLOBAL State of MSP Report: Summer 2025.
Read the full report for insight on the key opportunities for MSPs, what’s preventing stronger partnerships, and where leaders are focusing their efforts going into 2026. Click for your free download.
October 22-23, 2025 – 
PortAventura Theme Park (Barcelona), Spain