Mark is a director of Wingman MSP Marketing – an agency dedicated to starting conversations with prospects for MSP businesses around the world.
He is the author of the books, MSP Secrets Revealed 1 and 2, as well as being the creator of the online customer service video program, helpdeskhabits.com.
He is a regular online and live conference speaker on the subject of IT customer service, the power of habits, customer experience and online marketing for MSPs.
Mark is married with 2 children and lives in the village of Bray, the home of 25% of the UK’s 3-starred Michelin restaurants.